Refund policy

RETURNS
Returns are accepted within 14 days of delivery. To be eligible, items must be completely unworn and in flawless, brand-new condition, free from any signs of wear including odors, cologne, perfume, fragrance, sweat, stains, stretching, scratches, or damage. While original packaging is preferred, it is not required as long as the item remains in perfect condition. Any item that has been worn (even lightly), washed, has any smell or scent, or has been stained, stretched, scratched, or damaged will not be accepted. If a return does not meet these standards or falls outside the 14 days window, it will be denied and will not qualify for a refund or exchange.

REFUNDS
Refunds are granted under specific conditions. If an item arrives damaged, a refund will be provided. For all other cases, refunds are only issued once the returned item is received and inspected to confirm it meets the return criteria. Requests made after the 14 days window are not eligible for refunds.

EXCHANGES

Exchanges are available within 14 days of delivery, primarily for sizing issues or if the wrong item was sent. To qualify, the item must be completely unworn, clean, and meet all return eligibility standards and must be returned to us before an exchange is processed. If the requested replacement item or size is in stock, it will be shipped once the original item is received and approved. If the requested item is unavailable, a refund will be issued instead. Exchanges will not be accepted for items that show any signs of wear or damage not caused on our end, and requests will be denied if the original item is not returned.

Whether you are requesting a return, refund, or exchange, please contact us at support@humanstrueidentity.com with a clear, brief description of your situation. We will resolve your request as quickly as possible.